Our COVID-19 Safety Measures
The safety of our guests and staff has always been our number one priority.
We've been operating world-class guided walks for over 30 years—constantly enhancing our operational knowledge and procedures to deliver an outstanding guest experience, with a principal focus on the safety of our guests and staff.
Our team of senior leaders meet regularly to discuss our ongoing response to Covid-19 and ensure our decisions are based on the latest information, protocols and advice from health authorities. This knowledge has informed the further development of our normal safety and risk mitigation strategy to activate new measures around Covid-19. Our Covid-19 safety measures are routinely reviewed to ensure ongoing compliance with any new directives from health authorities.
The following Covid-19 safety measures have been implemented on all walks operated in Victoria by the Australian Walking Company and Tasmanian Walking Company.
HAY FEVER, ALLERGIES AND ASTHMA
Hay fever, allergies and asthma can have very similar symptoms to, and can be confused with, Covid-19 symptoms.
Listed below are some actions you can take to reduce the risk of hay fever and allergies disrupting your walk;
- Notify our Reservations Team by providing detailed information when completing your Guest Information Form or; provide a medical certificate stating that you suffer with hay fever, allergies or asthma.
- Ensure that any hay fever, allergy or asthma symptoms are kept under control during your walk. Bring your medication with you and take this on a regular basis throughout the trip in line with medical advice from your practitioner or in keeping with guidelines specific to your medication.
- If you are likely to present with hay fever, allergy or asthma symptoms, which are different to your usual hay fever, allergy or asthma symptoms, on the morning of your trip departure, we ask that you act in accordance with Victorian Government advice and get tested for Covid-19 and, stay at home until you receive a negative result.
- If you present with hay fever, allergy or asthma symptoms, evidence of a negative Covid-19 test result may be required to be sighted by your guides upon your arrival to our walker base.
- We are committed to ensuring our staff are double-vaccinated and comply with the Victorian Government regulations for approved workers.
- Routine monitoring of staff health.
- All staff who show symptoms will be requested to not attend the workplace until they satisfy current state regulations for testing and monitoring.
- All guides are trained in our Covid-19 operational response plan in the event that a guest, guide or staff member presents with coronavirus-like symptoms during a trip.
- A Covid-19 risk assessment and minimising plan forms part of the Company's greater operational risk assessment and mitigation plan.
- All guests and staff are required to wear a face mask while travelling in vehicles.
- Guides will provide a pre-departure Covid-19 safety briefing, including trip protocols and guest and staff responsibilities to ensure everyone's safety.
- Australian Walking Company and Tasmanian Walking Company are unable to accept anyone who identifies as positive for Covid-19 to walk with us.
- Our maximum group size will conform to the compliance requirements of the relevant jurisdiction.
- If a guest, guide or staff member displays Covid-19 symptoms, our Covid-19 response plan will be activated prioritising the following steps:
- Immediate isolation of the Covid-19 symptomatic person(s) from the group.
- Liaison with local medical authorities.
- Guests, guides or staff members displaying symptoms consistent with Covid-19 will be evacuated from the trip in line with public health advice.
- The use of company vehicles only where high controls over cleaning can be executed each time the vehicle is used by a different person and logs of such activity recorded.
- All drivers and passengers, including guides, must wear a face mask when travelling in vehicles.
- Any person presenting with virus symptoms must not travel in the vehicle at the same time as other non-symptomatic participants.
- Passenger density is compliant with Covid-Safe Rules as enforced by the Victorian State Government.
- Stringent hand washing/sanitisation before, during, and after food preparation.
- Guides to prepare and serve all food.
- Guests are never to assist with cooking or cleaning.
- All surfaces to be wiped down at minimum twice daily with disinfectant products.
- As per our normal operating procedures, all linen is washed after every trip. We continue to investigate new or additional measures to enhance our cleaning procedures to ensure we consistently maintain Covid-19 safe best practice.
- We continue to offer twin-share accommodation on the Twelve Apostles Lodge Walk, Bay of Fires Lodge Walk and Cradle Mountain Huts.
- Maintain social distancing on the trail.
- Compliance with local authority in relation to density limits permitted within all enclosed spaces, including our walker base and lodge and hut communal spaces.
- Toilets and showers are cleaned every day.
INFORMATION ABOUT COVID-19 SAFETY MEASURES FOR OUR TASMANIAN WALKS
Guidelines and Covid-19 regulations are different in Tasmania. If you are joining us on one of our Tasmanian walks you can read about the Covid-19 Safety Measures applicable to our Tasmanian Walks here.